IT Analyst, IT Support - L1

Please note - We are a remote-first organization so you can work from anywhere in India You may be required to travel to our Mumbai office based on business requirements or for company/team events.


The opportunity:

As an IT Support, you will be responsible to diagnose and troubleshoot technical issues till resolution, within agreed time limits. You will also be accountable for laptop configuration, account setup and network configuration.



  • Drive technical issues till resolution, within agreed time limits
  • Ensure all issues are properly logged and communicated to the end user on a timely basis
  • Responsible for laptop configuration, account setup and network configuration
  • Prioritize and manage Incidents and Service requests
  • Document technical knowledge in the form of notes and manuals


Requirements (Desired skills & experience):

  • Bachelor's degree in Information Technology with 3+ years of relevant experience
  • Must have experience and strong skills of Apple MAC, Linux/Ubuntu and Windows Operating System
  • Working knowledge on Office 365, Outlook (Email Exchange), Active Directory, Printer/scanner troubleshooting, basic network troubleshooting.
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues, familiarity with remote desktop applications, help desk and ticketing software
  • An additional certification in Microsoft, Linux, MAC, ITIL or similar technologies will be an added advantage
  • Should be comfortable with working in rotational shifts for 24x7 Support


Job location: 
Work from office, Mumbai

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Cactus Communications Pvt. Ltd.
A-703, Satellite Gazebo, Guru Hargovindji Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889