Contractor, Customer Service (Japan)

The Opportunity

You will be part of Editage’s (www.editage.com / https://www.editage.jp/ ) CACTUS’ flagship brand 100+ member Customer Service team comprising of passionate customer advocates from 7+ different nationalities and cultures. We work across locations and time zones and use a combination of deep local knowledge, customer preferences, service understanding and passion to delight customers on every interaction.

 

Responsibilities

  • Interact with customers from Japan through calls (incoming and outbound) to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services
  • Manage customer drop-out calls (prospect/ shopping cart) to ensure that the customer returns
  • Achieve sales KPI through follow up calls for conversion, etc.
  • Deliver all customers’ requirements accurately and quickly in English to the relevant team so that team can come up with solutions
  • Understand customer’s opinions and trends through conversations and share with relevant teams
  • Build a positive work relationship with customers to enhance the reputation and public perception of CACTUS
  • Support other team members with Japanese to English translation (if required)
  • Support chat with customers (if required)You will be the one-point contact for all customers - responding to customer queries, sending quotations, job confirmations and sending completed jobs accurately and efficiently

 

Desired skills & traits

  • Bachelor’s degree in any subject
  • Native level written and spoken Japanese language skills
  • Good English speaking, writing and comprehension skills
  • 1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
  • Very strong customer focus and adaptability to different personality types and people from different cultures
  • Ability to multi-task and manage stress, Strong negotiation skills  Positive, passionate, open and keen to learn
  • Basic computer knowledge is required
  • Ability to empathize with the customer to find out the way to anticipate what a customer wants though active listening
  • Spirit of ownership, integrity and mindfulness

 

Please note: Shift timings are as follows:

Weekdays 9:30 am JST to 9:00 pm JST (Rotational 9 hour shifts – with one hour break for lunch)

Weekends (Saturdays) - 12:30 pm JST to 9:30 pm JST

 

This role may require you to work during Japan holiday. In such cases, you will either receive a compensatory off or payment.

 

Learn about Our Culture:

CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.

We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.

We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.

We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.

Job location: 
Japan

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FRAUD ALERT

All authorized CACTUS recruiters use @cactusglobal.com email addresses. Please do not entertain job offers or interview requests from anyone using other domain names. Tell me more.

  1. CACTUS recruiters will never ask for money/fees to process your job application.
  2. All job applications are processed by our in-house recruiters. We are not associated with any third parties.
  3. If you are unsure about the authenticity of any emails/communication from people claiming to represent CACTUS, please contact editor@cactusglobal.com and we will get back to you with a confirmation.
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Cactus Communications Pvt. Ltd.
B-502, Satellite Gazebo, Guru Hargovindji Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889