Associate, Communication Solutions

Please note: This is a 100% remote full-time opportunity and you can work from any location within India.


The Opportunity:

We are looking for a Client Servicing expert to join the fast growing India Solutions Team at Impact Science and work closely with clients and ensure that their communications goals are met.  This is a chance to work with academia across the world and enable them to communicate their research and expertise.  

We are looking for someone who is adept at managing complex client relationships, curious about higher education and research, who is fascinated by the idea of spreading ideas, and comfortable navigating the digital and social worlds in which we live.


About Impact Science:

We are Impact Science, the strategic communication and amplification brand of Cactus Communications (, conceived to provide author-centric bespoke services to enhance research impact throughout and beyond the project life cycles. We use nuanced understanding of digital communication to aid government agencies, publishers, journals, and academic societies with the repurposing and marketing of traditionally published scientific content to both niche and lay audiences.


Roles & Responsibilities:


  • Take ownership of client relationships, end-to-end
  • Working to develop the overall knowledge communication strategy for the client – both online and offline
  • Help create an implementation road map for the strategy with clear milestones
  • Help create the overall strategic communication calendar for online and offline activities
  • Create implementable plans for various social media platforms, as well as the website.
  • Coordinate with different teams to improve results for clients and ensure SLAs are met
  • Identify the latest trends and technologies affecting our industry.
  • Evaluate important metrics that affect client website and social media traffic, sales targets, and target audience.
  • Write, review and edit engaging, targeted marketing content for a range of deliverables, including:
  • Sales and presentation materials (such as PowerPoints, briefs, white papers, brochures, etc.
  • Digital marketing campaigns, including web, email, and social media
  • Messaging for webinars, conference displays and supporting material



Qualifications & Requirements:

  • MBA specializing in Communications or a Post Graduate Degree/ Master’s Degree from a premier Communications school
  • 2-4 years’ work experience in a Client Servicing role at a Communications/Advertising/Digital agency
  • Strong understanding of communications theory
  • Strong understanding of digital marketing principles
  • Excellent written and oral communication skills
  • Good social media management skills (should have an active personal Social Media presence)
  • Familiarity with Social Media management tools is an advantage
  • Experience being part of a key client team is an advantage
  • Up-to-date on the latest trends and technologies in digital marketing.
  • Excellent Stakeholder Management Skills
  • Ability to work with and manage expectations of high profile clients
  • Ability to maintain good relationships across the board
  • Ability to work in high stress situations

Job location : 
Remote, anywhere in India

Job location: 

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Cactus Communications Pvt. Ltd.
B-502, Satellite Gazebo, Guru Hargovindji Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889