Associate, Account Management

Associate, Account Management

Role overview

The Associate, Account Management is required to handle the day-to-day activities of our Corporate Accounts, specifically for our editing and copyediting clients.
The Associate, Account Management will be responsible for configuring inquiries as per client requirements and ensuring on-time delivery of completed assignments. This will require effective communication with clients, his/her own team members, and internal stakeholders like the Delivery team.

 

Responsibilities

  • Handle editing and copy editing inquiries and deliveries
  • Respond to and resolve client queries that come over email
  • Provide updates and reports to his/her manager regularly
  • Configure client inquiries received via our online system
  • Configure assignments based on requests received via email
  • Ensure on-time delivery of assignments to clients
  • Ensure effective communication of client requirements to the Delivery team
  • Ensure logging of feedback and resolution of complaints from clients
  • Report relevant client developments and data to team manager in a timely manner
  • Meet KPIs of response time, resolution time, configuration time, zero inquiries pending at the end of shift
  • Coordinate with fellow team members to cover expected hours and days of work and back them up when required

 

Work hours

  • Night shift from 3 pm to 12 am
  • 5 day work week

 

Profile

  • 0 – 1 year of experience in any field
  • Should have good attention to detail
  • Excellent English communication skills (spoken and written)
  • Should have Outlook management skills with attention to grammar
  • Strong customer focus
  • Proficiency in Word and Excel would be an advantage

 

Educational qualification

  • Bachelors in any discipline

 

Learn about Our Culture

CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.
We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.
We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.
We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.

Job location : 
Remote, anywhere in India

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FRAUD ALERT

All authorized CACTUS recruiters use @cactusglobal.com email addresses. Please do not entertain job offers or interview requests from anyone using other domain names. Tell me more.

  1. CACTUS recruiters will never ask for money/fees to process your job application.
  2. All job applications are processed by our in-house recruiters. We are not associated with any third parties.
  3. If you are unsure about the authenticity of any emails/communication from people claiming to represent CACTUS, please contact editor@cactusglobal.com and we will get back to you with a confirmation.
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Cactus Communications Pvt. Ltd.
B-502, Satellite Gazebo, Guru Hargovindji Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889