Assistant Revenue Manager, Customer Success (Kolabtree)

Please note: This is a 100% remote full-time opportunity and you can work from any location within India.


The Opportunity:

We are looking for someone with fantastic people skills and project management capabilities to join Kolabtree’s Customer Success team. As an assistant revenue manager, you will be the key contributor driving strategy and operations to increase revenue earned on the platform.


About Kolabtree:

Kolabtree is a startup that is incubated and owned by CACTUS Communications. Kolabtree is an on-demand platform with a vision to accelerate R&D and innovation through academia-business collaboration by connecting clients to highly qualified freelancers for advanced services.

Kolabtree has registered over 10,000 clients and 18,000 freelancers on the platform from around the world in the last 5 years. Kolabtree aims to build an efficient and convenient platform that allows for seamless connections, collaboration, and communication. The team at Kolabtree is always on the look out for people with an ability to adapt in a dynamic and agile environment, curiosity-driven approach to learning, aspiration to build value, passion for problem-solving, and deep desire to build a world-class product.


Roles & Responsibilities:

  • Implement revenue management strategies in order to maximize and optimize revenue
  • Manage SLA-based processes to resolve disputes in a timely manner
  • Manage disputes between users with diplomacy and finesse, and ensure that both parties reach an amicable solution  
  • Get on the phone to talk with users and diffuse sensitive situations
  • Analyze and track disputed projects and drive long-term solutions to reduce disputes  
  • Forecast revenue performance and take corrective measures when needed  
  • Help users drive their projects to completion
  • Track projects that appear to be going dead because there’s no user activity and re[1]activate them
  • Drive long-term measures to increase revenue per client


Qualification & Requirements:

  • 4+ years of relevant experience in client facing role  
  • 2+ years of experience directly handling business customers in the US and/or UK/EU via phone and email  
  • Must be able to demonstrate experience in dealing with customers in delicate situations  
  • Experience in building relationships with customers  
  • Experience with independent decision making to resolve customer issues
  • Experience with managing revenue performance a plus
  • Cross-selling or upselling experience a plus
  • Strong analytical and problem solving skills
  • Excellent communication and project management skills


Learn about Our Culture:

CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.

We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.

We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.

We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback

Job location : 
Remote, anywhere in India

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Cactus Communications Pvt. Ltd.
B-502, Satellite Gazebo, Guru Hargovindji Marg,
Andheri (East), Mumbai - 400093, India
Phone: +91–22–67148888 Fax: +91–22–67148889